Privacy Policy
Effective Date: January 19, 2026
At Infismiles, we are committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website https://infismiles.com/ or receive treatment at our clinics in Surat.
1. Information We Collect
We collect information that helps us provide high-quality dental care and a better website experience.
- Personal Identification Information: Name, age, gender, contact number, email address, and residential address.
- Health & Medical Data (Sensitive Personal Data): Dental history, medical conditions, X-rays, clinical photographs, treatment plans, and prescriptions.
- Technical Data: IP address, browser type, and usage patterns collected via cookies when you navigate our website.
- Payment Information: Transaction details for billing and insurance claims.
2. Purpose of Data Collection
Your data is processed only for lawful and specified purposes:
- Clinical Care: To diagnose, treat, and maintain your oral health records.
- Appointments: To schedule visits and send reminders via SMS, Call, or WhatsApp.
- Communication: To respond to inquiries submitted through our contact forms.
- Legal Compliance: To maintain medical records as mandated by the Dental Council of India and other regulatory bodies.
- Insurance: To facilitate claims processing with your insurance provider.
3. Consent and Your Rights
Under the DPDP Act 2023, you have the following rights regarding your digital personal data:
- Right to Information: To know what data is being collected and how it is used.
- Right to Access & Correction: To review your dental records and request updates to inaccurate information.
- Right to Erasure: To request the deletion of your data once the treatment purpose is fulfilled (subject to medical record retention laws).
- Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.
4. Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your data only with:
- Dental Laboratories: For the fabrication of crowns, bridges, or aligners.
- Medical Specialists: In case of a referral for multi-disciplinary care.
- Insurance Companies: For the purpose of verifying and processing your claims.
- Legal Authorities: If required by law or to protect the safety and rights of our clinic and patients.
5. Data Security
We implement strict technical and organizational measures to safeguard your sensitive health data, including:
- Secure, password-protected Electronic Health Record (EHR) systems.
- Encryption for digital data transfers.
- Restricted access to physical records at our Sayan and Sarthana clinics.
6. Data Retention
In accordance with Indian healthcare guidelines, we retain outpatient records for a minimum of 3 years and clinical records for 5 years (or longer if required for ongoing treatment or legal defense). Once the retention period ends, data is securely deleted or anonymized.
7. Cookies
Our website uses cookies to enhance functionality. You can choose to disable cookies through your browser settings, though this may affect the performance of certain website features.
8. Grievance Redressal
If you have any concerns regarding your privacy or how your data is handled, please contact our Grievance Officer:
- Attn: Data Protection Officer / Clinic Manager
- Clinic Address:
- 108, Sankalp Avanue, Above Bank of Baroda, Above HN Mart and Vijay Bakery, Sayan, Gujarat 394130, India
- 102, Shantam, Business Hub, Char rasta, Bhagavan Nagar, Sarthana Jakat Naka, Sarthi Society, Nana Varachha, Surat, Gujarat 395013, India
- Phone: 8484838830 | 9979877224
- Email: info@infismiles.com
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law or our clinical practices. We encourage you to review this page regularly.